Terms of sale

Last Updated August 01, 2013

Please read these terms of sale ("terms") carefully. These terms apply to you and your purchase of any products from dr.CAFE COFFEE through its website.

These are the terms and conditions of sale (the "Terms of Sale") which apply to your purchase from dr.CAFE COFFEE in the Saudi Arabia, whether you buy through our website at www.dr-cafe.com, or over the phone. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

TERMS AND CONDITIONS

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. However, mistakes do happen. We will try to resolve all errors in information on the dr.CAFE COFFEE website as soon as reasonably possible and if we think that such an error has affected your order we will try to let you know. You should bear in mind that buying products over the internet provides a different shopping experience from buying in-store. In particular you should be aware that:

  • The colours of products as shown on the website will depend on many factors – including your display settings.
  • The sizes and shapes of the products may differ in real life from how they appear on your screen. It is your responsibility to check that the actual size and colour of each item.
  • Pictures and images on the website are for illustration purposes only. For an accurate description of any item and details of what is included with the item, you need to read the corresponding written description.
  • All products are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any products from sale at any time, and our only liability to you for withdrawing any products will be to refund to you any money paid to us in respect of those products which we are no longer able to supply.
  • We will do our best to deliver your products in accordance with the delivery time set out in our final Delivery Advice , but please note that all delivery time given by dr.CAFE COFFEE (whether on the website, over the phone or by email) are estimates only and delivery time may vary.
AVAILABILITY

We have the right at any time to modify or stop providing dr.CAFE COFFEE Shop Online and to stop selling any or all products through it, either temporarily or permanently and with or without notice. We reserve the right to impose quantity limits on any order, to reject all or part of an order, even if you have already placed your order. We shall not be liable to you for any modification, suspension or discontinuance of availability of dr.CAFE COFFEE Shop Online.

ELIGIBILITY TO ORDER PRODUCTS

You may only purchase from dr.CAFE COFFEE Shop Online if you are aged 18 years or over, and are a resident of Saudi Arabia. You will need an active email address and a telephone number at which you can be easily contacted.

MEMBER ACCOUNT, PASSWORD AND SECURITY

Registering and using the dr.CAFE COFFEE website may involve you in setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password and all activities that may occur under your account or password.You agree to immediately notify us in writing of any unauthorized uses of the account or any other breaches of security. We will not be liable for any loss or damage from your failure to comply with this security obligation. You acknowledge and agree that under no circumstances dr.CAFE COFFEE will be liable, in any way, for any of your acts or omissions or those of any third party, including damages of any kind incurred as a result of such acts or omissions.

PLACING AN ORDER AND ORDER ACCEPTANCE

The Order Acknowledgement email is not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Once a properly completed order is received, authorization of your form of payment is received and we have accepted your order, we will promptly place your order in line for despatch.

PAYMENT TERMS

We take payment from your card at the time we received your order, once we have checked your card details and stock availability dr.CAFE COFFEE currently accepts Visa, MasterCard credit cards By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
If the card cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically

RETURN AND EXCHANGE POLICY

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.
Our policy is to ensure that you are satisfied every time you purchase an item from if you are unhappy with an item, please return it to us along with dispatch note that accompanies your order. Please ensure that you have taken reasonable care of it, the product is in an unused state, it is complete with original packaging and it has all of its original components.

If you wish to cancel your order, you can call us on 2447875 or email logistic@dr-cafe.com Please note that we cannot cancel an order once it has been dispatched.

HOW TO RETURN PRODUCTS ONCE RECEIVED

If you wish return a product you can either:
  • Take that item to a dr.CAFE COFFEEstore. Please ensure you take your order confirmation with you as proof of purchase.
  • Contact us by email (logistic@dr-cafe.com) or write to us at the address below:
dr.CAFE COFFEE Coffee Chain
Riyadh: 11333 P.O. BOX: 3408855
SAUDI ARABIA

Once you have contacted us, you will be given instructions on how and where to return your purchase.

SECURITY

Credit card payments are secured using SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.

JURISDICTION

The website is controlled and operated in Saudi Arabia. Any terms and conditions concerning the usage of this website will be governed by the Saudi Arabian Law and any dispute concerning use of this website will be determined exclusively by Saudi Arabian Courts.